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AnswerFirst Employment Opportunities.
AnswerFirst has been connecting people with answers since 1998. The business has grown exponentially since then, with our Tampa headquarters serving primarily as a corporate office and training center for our staff. Our CSP’s are all Florida based personnel, with a goal on the horizon to expand nationwide. We provide solutions for our clients 24/7/365 days a year.
AnswerFirst Employment Opportunities.
Candidates must reside in the U.S.
Approved, private and secure work space
Personal computer with dual monitors, webcam, video & sound
Anti-virus software configured to automatically update
USB headset with a noise canceling microphone
High-speed, direct internet access (no wireless)
UPS battery back-up power supply
Important Requirements For Remote Work
To ensure a productive and safe home office setup, it’s essential to create a space that mirrors a professional office environment. Your workspace should be a dedicated, private area like a spare bedroom, designed to minimize distractions and noise from household activities. It should be well-lit, ventilated, and ergonomically set up to accommodate your workstation and equipment safely.
You’ll need to ensure that your work area is organized, free from hazards such as loose cords or clutter, and equipped with necessary safety features like smoke detectors and fire extinguishers.
Additionally, maintaining secure and proper storage for files and equipment will safeguard against damage and unauthorized access, keeping your work and data protected.
AnswerFirst Customer Service Professionals handle inbound activities for a multitude of business partners. Our Customer Service Professionals must display a positive attitude, organizational skills, patience, and the ability to perform well under pressure in a remote environment.
Our successful remote staff has the ability to work independently for extended periods of time, free of external interruptions. They remain engaged by listening with empathy, following scripts and instructions, communicating effectively, and capturing accurate information to create stellar customer service experiences at every opportunity.
Job responsibilities include message taking, order taking, opening trouble tickets, scheduling appointments, and notifying our business partners of emergencies. All Customer Service Professionals must be technically savvy to navigate and troubleshoot individual computer and connectivity issues.
Our team serves as both leaders and ambassadors for our clients. This relationship requires a strong and accountable work ethic, self-motivation, a positive attitude, and the ability to work with a diverse group of professionals. If you would like to be part of an innovative future, apply with AnswerFirst.
What can you expect to earn?
As AnswerFirst Customer Service Professionals gain experience and advance through our training programs, their earning potential grows.
Here’s information about starting pay for the different tiers of the Customer Service Professional position.
- Level 3 CSP – Greater of $17.00 per hour or $0.425 per minute
- Level 5 CSP – Greater of $18.00 per hour or $0.45 per minute
- Level 7 CSP – Greater of $19.00 per hour or $0.4750 per minute
- Level 8 CSP (Tier 2) – Greater of $20.00 per hour or $0.50 per minute
Part Time Shift Leads – P/T – $22 per hour
(P/T for this purpose means working less than 40 hours per week in this position)
Contact Center Positions (CC)
Full Time CC Shift Leader – $56,000 per year plus 0.05% (max 0.20%) of company revenue.
Click here to learn more about benefits that are available to both full and part-time employees who work more than 30+ hours per week.
Please Note: AnswerFirst believes in promoting individuals from within instead of hiring from outside of the company. All job opportunities are posted internally first. From the 1st day of employment you will be on a path to better yourself, add to your skillset and discover new opportunities. Moving up or into another position or department is common and encouraged.
CONCLUSION: AnswerFirst Employment Opportunities.
Disclaimer – This list is solely the author’s opinion based on research and publicly available information.